On-site Network Support Engineer - Military veterans preferred

NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!

At NetScout Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.
We are currently seeking an On-site Network Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

Essential Responsibilities
Work with remotely with customers to troubleshoot and resolve complex product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using NetScout product suite

Required Skills
Bachelor's Degree in Computer Science/Network Security or equivalent discipline
Minimum of 5 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in Financial environment preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Python scripting experience is preferred
Project Management Certification a plus (PMP)
Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)
VMWare Certification a plus
Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)
Ability to multi-task with strong attention to detail
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.