Description of Duties:
The Process SME is responsible for leading the process definition and improvements activities under the ISO 27K project and will be responsible for the quality and maintenance of the products and processes for IA. The Process SME is responsible for ensuring the IA ISO 27K project is in compliance with the NIST standards and IRM/IA’s requirements, and Vanguard 2.2.1 contract requirements.
The Process SME is responsible for:
-Work with the IA SharePoint Administrator in the IA SharePoint with/PAL project to streamline and organize IA’s documentation
-Monitoring and maintaining policies, plans, processes, standard operation procedures (SOPs), work instructions, and other IA assets within IA’s Process Asset Library (PAL), as required.
-Leading, coordinating, and facilitating the creation of stakeholder reviews of required documentations necessary to support achieving the ISO 27K certification.
-Participating/facilitating quality reviews of supporting documentation for IA’s Training initiatives necessary for stakeholder awareness of new and updated processes.
-Conducting analysis of operational processes (i.e. Incident, Problem, Configuration Management, Change Management, A&A, etc.) including current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment and other related tasks.
-Assisting in monitoring and measuring the effectiveness of processes to ensure consistent value and quality delivery to the Program.
-Interviewing stakeholders to determine operational requirements and objectives, such as organization functions, inputs and outputs, and step-by-step procedures.
-Maintaining the IA’s Program’s Corrective/Preventive Action and Action Item Logs to include tracking action items and corrective action status for the project and reporting any quality issues to management in a timely manner.
-Recommending, planning and developing a strategy to implement process improvements, including: as-is and future to-be state and monitoring results to verify effectiveness.
-Documenting process definitions attributes and work flows, including visual diagrams where appropriate.
-Examine processes holistically to understand the impact of change on people, strategy, systems and general business operations; articulate and present process change recommendations to Government and Contractor staff
-Collecting, collating and analyzing process performance/metric data; provide data analysis and feedback to the IA Service Line Lead and Government Technical Monitor for process improvement initiatives.
-Interfacing with the customer and participating in all ISO 27K project meetings.