Job Description Summary:
milCloud® 2.0 is a Defense Information Systems Agency (DISA) led program that connects commercial cloud service offerings to Department of Defense (DoD) networks in a private deployment model. This provides DoD mission partners the latest scalable cloud technology and operates at Impact Level 5 and 6 of the Cloud Computing Security Requirements Guide. milCloud® 2.0 works to improve availability and performance of datacenter services and reduces the DoD’s total cost of ownership for delivering infrastructure services.
GDIT is looking for an Deputy Operations Manager / Senior Technical SME to assist in the management of the overall workload and execution of O&M tasks to support the client and participating Mission Partners. This position will be located at Chantilly, VA.
The O&M department includes Tier 1, Tier 2, and Tier 3; whom are dispersed across various GDIT offices and client sites. This position includes supervision over a dynamic team of Help Desk Technicians; senior to mid-level network, hardware and system administrators.
PLEASE NOTE:
- This position requires occasional travel to client and company sites to assist with infrastructure projects, attend team meetings, and perform staff training.
- This position will require 1-2 weeks of training in Chantilly, VA and travel to client sites during first 1-2 months of employment.
Essential Job Functions:
- Support the Senior Operations Manager to manage and oversee the daily operations of the program.
- Provide the Senior Operations Manager with technical counsel on various elements of the milCloud2.0 infrastructure, on-going projects, and daily O&M activities.
- Attend occasional meetings with Government or Prime customer to discuss technical challenges and solutions for mission partner issues.
- Assist in quality control implementation
- Produce and track performance metrics for staff
- Assist with the collection of regular status and metrics, and prepare status reports
- Assist in managing service delivery to achieve defined SLAs
- Assist with the implementation of short and long-term work plans to ensure work performance
- Assist the Sr. Operations Manager with enforcing work standards
- Lead and contribute to escalated problem resolution, when necessary
- Participate in the development of a Contingency/Business Continuity Plan to support back-up plans for business operations in the event of a disaster/emergency
- Assist in the supervision of contract personnel, communicates policies, and organizational goals
- Coordinate with Senior System and Network Administrators, Engineering Team Leads, and support staff to execute weekly patching and maintenance activities.
- Provide technical feedback and suggestions on large scale infrastructure and O&M efforts.
- Assist Operations Manager with identification and distribution of O&M taskers to the Operations Team.
- Provide feedback for the configuration of monitoring and alerting systems and protocols.
- Assist Operations Manager with development and improvement of operational standard operating procedures.
- Work with the Knowledge Management team lead, System and Network Administrators and the Tier 1 staff to identify appropriate work flows and escalation protocols within our ticketing system
- Communicate and provide guidance to Senior System / Network Administrators, to assist in the resolution of client / mission partner issues.
Required Qualifications:
- Active DOD SECRET w/ SSBI or Top SECRET security clearance
- Bachelor's in Science degree in Computer Engineering, computer information systems, telecommunications, or management information systems
- 10 years of work related experience
- 5+ years of experience managing software / hardware administration and operations teams
- 8570 IAT Level II Certification (i.e. Security+ CE, CCNA, GSEC, etc)
- Must have experience developing documentation for engineering and operational support.
- Experience leading, managing, and overseeing 24x7 enterprise operations and support teams.
- Demonstrated experience managing dispersed teams with responsibility for service operations comprising at a minimum network operations, system administration, and storage administration
- Experience in developing, coordinating and implementing IT policies, processes and procedures.
- Experience managing, developing, monitoring and reporting on client Service Level Agreements.
- Experience with Redhat Linux systems, to include the patching and maintenance of RHEL.
- Detail oriented and able to think independently.
- Presentation skills to present details to senior technology management team.
- Skilled in managing one's own time and the time of others based on an established project plan.
- Skilled in using analysis, logic and reasoning to troubleshoot issues and find the best solutions to challenges.
- Able to manage multiple tasks with conflicting priorities.
- Able to manage high-pressure escalations from both client and GDIT/CSRA management team as necessary.
- Able to clearly articulate the technical issues and other relevant details to both GDIT/CSRA and client during Integrated Program Team (IPT) meetings.
- Highly analytical, critical thinking and problem-solving skills
- Strong interpersonal and presentation (verbal/written) skills; Comfortable in presenting to executive audiences
- Proficient in documentation tools such as MS-Office, Excel, Power Point, etc.
- Strong customer service orientation.
- Strong personnel management skills
- Strong project management skills
- Willing to travel as indicated above for training and/or occasional events
Desired Qualifications:
- Professional experience and certification to Information Technology Infrastructure Library (ITIL) Foundation and Project Management Professional (PMP)
- Experience implementing container technologies (e.g. OpenShift, Kubernetes).
- Experience with Accelerite Cloudstack platform.
- Experience with Nagios, Splunk, etc. monitoring and reporting tools.
- Experience with Rovius.
- Experience with Puppet.
- Experience migrating systems to AWS, Azure cloud services.
- Experience hardening systems for operation in untrusted environment.
- Experience with VMware highly desired.
- Thorough understanding of PKI for authentication and integration with enterprise SSO solutions.
- Experience with ServiceNow (SNOW) ticketing platform highly desired.
- Familiarity with FedRamp accreditation processes.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.