Help Desk Technician III - USSOUTHCOM (Secret Clearance) - Military veterans preferred

2020-02-08
General Dynamics Information Technology (www.gdit.com)
Other

/yr


Doral

REQ#: RQ47555

Travel Required: None

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

We currently seek a Help Desk Technician to help provide IT support to our customer user base. Should have hands on troubleshooting experience, be capable of providing best in class customer service and enjoy working in a fast paced, team focused environment.

Roles and Responsibilities:

  • Respond and diagnose problems through one on one discussion with users.
  • Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps.
  • Directly involved in operation of help desk and serve as focal point for customer concerns.
  • Provide support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Document, track, and monitor all problems to ensure a timely resolution.
  • When necessary, provide second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Refer more complex problems to intermediate and/or senior level i.e. Tier II or III technicians.

Education:

  • Associates Degree in Information Technology; Or
  • Computer Science; Or
  • 3+ years of IT Help Desk experience.

Preferred Skills:

  • Perform MAC (Moves, Adds and Changes) duties.
  • Microsoft technology stacks (Office, Active Directory).
  • End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.
  • High volume networked multi-function printers support.
  • Knowledge of Windows 7, 8.1 with Mac OS X Knowledge extra.
  • Good troubleshooting skills.
  • Experience in assembling/disassembling computer hardware and computers.
  • Understanding of TCP/IP networking.
  • Experience with software installations with desktop applications.

Requirements

Minimum Certification requirements (DOD 8570.01-M - IAT Level II):

  • Baseline Certification
    • CompTIA Security+ CE
  • Computing Environment
    • Windows 10 Certification - i.e. MTA or MCSA or MCITP etc.


Be able to demonstrate solid understanding of abilities in providing technical support and troubleshooting when dealing with network, desktop, and/or systems hardware and software issues.


GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.