Field Technician III - Military veterans preferred

2020-02-12
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Flexwork
Massachusetts
01550
United States

Description

JOB DESCRIPTION: 

Ware house support for the Toyota program 

Maintain and repair technological equipment or peripheral devices

Perform regular upgrades to ensure systems remain updated

Troubleshoot system failures and provide solutions to restore functionality

Keep records of repairs for future reference

Offer timely technical support and teach users how to utilize computers correctly

Supervision Received: General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. IMPACT: Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. 
LIAISON: Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involved obtaining or providing information or data requiring some explanation or interpretation.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years of related experience.

Experience: 

Field Technician and Computer Technician

Experience working on PC’s, HP computers and Mac laptops

Reconfiguring computers to imaging hard drives daily

Traveling to client sites and assisting with their technical issues

Service Now, Zendesk and Spiceworks ticketing system


Desired Certification: A+ certification. 

 
Technical Skills

Hardware: HP Computers, Mac computers, PC’s, motherboards, hard drives

Ticketing System: Zendesk, ServiceNow, Spiceworks

Operating Systems: Windows 7, Windows 10

Technical Support Skills: Hardware troubleshooting, Software troubleshooting

Application: Microsoft Office Suite 


Desired Qualifications