WALK-IN CENTER MANAGER - Military veterans preferred

AECOM (www.aecom.com)


  full-time   employee

United States

United States of America - Washington, RENTON

Job Summary

AECOM is seeking a Walk-in Center Manager to be based in our Seattle, WA location.

Position manages daily WIC operations. Also performs work-force management and analytic activities to effectively manage WIC staffing to provide adequate coverage, performance, and contract KPI compliance.

Typical Responsibilities:

  • Understands program key metrics and reports on KPIs.

  • Reviews and reports Walk-in Center statistics.

  • Manages and understands the electronic queue management system.

  • Identifies the signs that may indicate possible performance opportunities and what areas to focus on to improve these numbers.

  • Directly manages multiple supervisors with indirect supervision of CSRs.

  • Performs responsibilities in accordance with the organization’s policies and applicable laws.

  • Interviews and hires direct reports.

  • Plans, delegates, and directs work as necessary.

  • Manages personnel issues with the assistance of Human Resources.

  • Addresses internal/external complaints and resolving problems.

  • Sets goals and career development opportunities for staff.

  • Develops staff schedule

  • Handled customer escalations when required

  • Assists with Walk-in center deposit reconciliations

Minimum Requirements


  • Bachelor’s degree in business or management or demonstrated equivalent.


  • 6 years experience in Retail Management (customer facing), back office and call center operations management preferred.

Additional requirements:

  • Strong process, analytical and organizational skills.

  • Strong time-management skills, problem-solving skills, and analytical skills.

  • Demonstrated productivity in a team environment, focusing on customer satisfaction.

  • Highly developed sense of integrity and commitment to operational excellence.

  • Strong verbal, presentation, and written skills.

  • Understanding of effective human communication, interactions, and dynamics.

  • Computer proficient in MS Office.

  • Requires travel between remote locations such as Renton, Lynnwood and Gig Harbor.

  • Must be able to lift a box weighing 40 pounds.

Preferred Qualifications

  • Prefer retail management experience.

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation benefits are not available for this position.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Craft/Trade

Business Line Construction Services

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 234080BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.