Help Desk Analyst - part time weekends - Military veterans preferred

General Dynamics Information Technology (



REQ#: RQ48693

Travel Required: None

GDIT is searching for a Help Desk Analyst to support our OIS Program located in Yorktown, VA and Mechanicsburg, PA. This will be part time Weekend shift work.

ORDNANCE INFORMATION SYSTEM (OIS): The OIS is an integration of ordnance logistics systems used by the Navy and Marine Corps for ordnance asset management and accountability. The OIS is comprised of integrated applications and distributed databases providing controlled global access, where a single action results in a system wide update. OIS is the data repository and management tool for central inventory management and local stock control of Navy ammunition.

  • Process and review requests for application accounts
  • Resolve incidents related to user accounts
  • Answer customer phone calls
  • Inform users of issues as they arise
  • Diagnose, identify, isolate, and analyze problems using historical records
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems



REQUIRED CERTIFICATION:  One of the following (or higher):  CompTIA Security+ CE; Cisco Certified Network Associate-Security (CCNA-Security); System Security Certified Practitioner (SSCP)

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.