IT Specialist (Help Desk) - Military veterans preferred

ManTech (


  full-time   employee

United States

Secure our Nation, Ignite your Future

The Navy and Marine Corps Public Health Center (NMCPHC) is the Navy and Marine Corps center for public health (PH) services to maximize readiness through force health protection (FHP) strategies and solutions for current and potential PH threats. NMCPHC provides leadership and expertise to ensure mission readiness in support of the National Military Strategy.


NMCPHC’s core scientific and technical capabilities and product lines are to conduct Health Surveillance, Epidemiology, and Analysis; Disease and Injury Prevention; and PH Consultation and Support for the benefit of active duty service members, retirees, and their families. This is carried out at the NMCPHC and its supported Medical/Military Treatment Facilities (MTFs), shore based installations, and its Operational Medical Assets and field activities.


Required Qualifications:

a. Associates degree or higher required

b. Minimum 2 years’ experience in IT environment

c. Experience with testing and troubleshooting web applications

d. Strong skills with Microsoft Office Suite

e. Experience in providing technical help desk support to end users and customers


Preferred Qualifications:

a. Experience writing Standard Operating Procedures (SOP), training guides, quick

references, tutorials, and User Guides.

b. Experience with Disease Reporting System Internet (DRSi), Electronic Deployment

Health Assessment (eDHA), and Health Risk Assessment (HRA) preferred.



a. Assists in collecting new requirements for development to meet customer’s needs.

b. Assists in resolving complex IT program and implementation issues, especially with

cross platform data and IT systems that require coordination and compatibility.

c. Provides suggestions as appropriate on situations requiring changes in resources,

impacts on established policies, broad program goals, or projected timetables.

d. Analyzes and refines customer requirements, translating requirements into

applications revisions and upgrades.

e. Designs user interfaces and works with customers to test applications and assures

software and systems quality and functionality.

f. Evaluates new applications software technologies.

g. Writes and maintains program documentation.

h. Ensures that the rigorous application of information security/information assurance

policies, principles, and practices to the delivery of application software services.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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