District of Columbia
SAIC is hiring a Technical Support III to join our team in Washington DC !
Performs in-depth analysis, diagnosis and resolution of desktop and workstation issues. Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.
Must have experience with troubleshooting, problem escalation, MAC requests, inventory, as related to the Help Desk. Must have detailed knowledge of server configuration and automated problem management and help desk tools. Will assist in administrative duties as well.
EDUCATION AND EXPERIENCE: