Helpdesk Support Specialist - Military veterans preferred

Description

Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center.

Perform Service Center Trouble Ticket status checks with both internal and external customers.

Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool.

May be asked to provide off-hour support from time to time.

Qualifications

Required Education and Experience:

High School diploma or GED

Active DoD Secret clearance.

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.

1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.



Experience supporting Microsoft Office and Windows OS in an enterprise environment

Strong Oral and written communication skills

Desired Qualifications