Field Services Technician - Military veterans preferred

2020-03-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Anchorage
Alaska
99506
United States

Description

JOB DESCRIPTION:

 

SAIC is currently looking to hire a Field Services Technician to join our team in Anchorage, AK.

 

Responsibilities Include:


• Respond to technical service hardware requests and break/fix incidents
• Support Dell, HP and other notebook, desktops, and monitors
• Resolve end user questions or problems in the areas of functionality and technical troubleshooting
• Take responsibility for additional follow-up as required to ensure service is fully restored
• Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

REQUIRED EDUCATION & EXPERIENCE: 

High school diploma and 1-3 years of related experience
Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)
 
MUST be able to obtain an Interim-Secret security clearance prior to hire date.
Required Skills:
  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
  • Familiarity with DoD Information Assurance (IA) requirements a plus
  • Moderate level familiarity of Android and iOS devices
  • Blackberry BES and MobileIron MDM experience a plus
  • Outstanding organizational skills
  • Understanding of desktop and notebook hardware
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  •  Must have valid driver's license and reliable vehicle with appropriate insurance
  • Must be available for after-hours on-call rotation 

Physical Requirements: 
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
  • Exposed to seasonal weather based on geographic region
  • Hold the arm and hand in one position or hold the hand steady while moving the arm.
  • See details of objects that are more than a few feet away.
  • See differences between colors, shades, and brightness.
  • Use one or two hands to grasp, move, or assemble objects.
  • Use muscles to lift, push, pull, or carry heavy objects.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.
  • Bend, stretch, twist, or reach out.
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
  • Make fast, repeated movements of fingers, hands, and wrists.

 

Desired Qualifications