Description
We are currently seeking a motivated, career and customer oriented Field Services Site Lead to join our team in Spangdahlem, Germany to begin an exciting and challenging career with SAIC. Duties of this role:
• Lead troubleshooting coordination on high priority incidents to expedite fastest possible resolution to USAF Airmen, civilians, and contractors
• Be accountable for successful Incident Management
• Ensure that the day to day field services operations meet SLA's and issues are proactively addressed
• Work closely with peers across IT Operations to provide world class services to our clients
• Ensure all incidents are progressing and driving to resolution.
• Demonstrate depth of technical acumen, communication skills and an understanding of both business and IT priorities
• Understand the technical landscape of the environment and be able to define direction based on sound technical knowledge
• Clearly communicate with internal business owners and external partners
• Participate in technical bridge calls
• Lead and provide oversite of local Field Services team, ensuring end-user satisfaction is maintained, along with program specific SLAs
Qualifications
Required Minimum Education and Experience:
• A bachelor's degree plus 3 years of recent specialized experience, OR; o An associate's degree plus 7 years of recent specialized experience, OR; o A major certification plus 7 years of recent specialized experience, OR; o 11 years of recent specialized experience Skills and Qualifications:
• Active CompTIA Security+ CE certification, or ability to obtain within 90 days of start
• US DoD Interim or Active Secret Clearance, or ability to obtain required to start
• Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
• Outstanding organizational skills
• Understanding of network infrastructure concepts, computer operating systems and familiarity with Microsoft products
• Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
• Possess proficient analytical, problem solving and decision making skills
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns Physical Requirements:
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
• Exposed to seasonal weather based on geographic region
• Hold the arm and hand in one position or hold the hand steady while moving the arm.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Use one or two hands to grasp, move, or assemble objects.
• Use muscles to lift, push, pull, or carry heavy objects.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Bend, stretch, twist, or reach out.
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
• Make fast, repeated movements of fingers, hands, and wrists.
Desired Qualifications