ECAMS Watch Officer - Military veterans preferred

2020-03-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20301
United States

Description

We are currently seeking an experienced Enterprise Computing Applications Monitoring Systems (ECAMS) Watch Officer to begin an exciting and challenging career with Unisys Federal Systems. Current Shift Schedule:0630-1500 in support of 24/7 operation. Required to work every other weekend including holidays. Off days are flexible and coordinated with the team lead. Position Overview: - Provide 24/7 proactive monitoring of systems and subsystems via various tools to support enterprise services to worldwide customer base. - Monitor and execute appropriate procedures to safeguard systems from physical and cyber threats to protect critical systems and data - Use various tools to monitor the health of systems and document performance trends - Provide Tier III troubleshooting support to resolve incidents in a hybrid virtualized environment - Prioritize multiple tasks and escalate issues as needed. Must be detail oriented and document all worked performed into appropriate ticketing/tracking system. - Perform Server Administrator functions, including creation, modification, and deletion of accounts across various systems. - Collaborate closely with customers and other Tier III teams supporting incident response, and future initiatives via verbal and written communications. - Perform workstation and server patching and other duties as they apply supporting Tier III initiatives

Qualifications

Required: - Active TS clearance - Active DoD 8140 IAT Level II Certification or better - Minimum 5 Years' experience in Tier III Support operations - Professional customer support during all encounters. - Monitor, isolate fault(s) and track problems until resolved. - Provide updates/status to users, team and management. - Resolve problems within service level agreement (SLA). - Provide end-user hardware and software troubleshooting support - Significant knowledge of hardware, software and applications configurations, including Microsoft Server and SQL Desired: - Active DoD 8140 IAT Level III certification - BS degree in computer science or related field. - Hands on experience with Organizational Messaging Systems (OMS) Administrations and subsystems - Hands on experience with SQL servers

Desired Qualifications