Call Center Engineer - Junior - Military veterans preferred

Description

JOB DESCRIPTION:

 

SAIC is currently looking to hire a Jr. Call Center Engineer to join our team in Washington, DC.

 

Responsibilities Include:

• Supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
• Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
• Maintains ownership of calls throughout the life cycle of the users request to include following up with end-user and escalation team.
• Researches customer concerns and find appropriate resolutions.
• Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

Qualifications

REQUIRED EDUCATION, EXPERIENCE & CERTIFICATIONS:

 

Must possess a High School Diploma and two (2) years of experience supporting an IT service desk

 

HDI Customer Service Representative Certification required within six (6) months of employment.

Desired Qualifications