Call Center Engineer - Mid - Military veterans preferred



  full-time   employee

St. Louis
United States


We are currently seeking a motivated, career and customer oriented Call Center Engineer - Mid to join our team to begin an exciting and challenging career with SAIC. 
Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the life cycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.


Experience: Must have a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support. Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered. HDI Support Center Analyst (HDI-SCA) Certification required within six (6) months of employment.

Desired Qualifications