Field Service Engineer - Military veterans preferred

2020-03-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Omaha
Nebraska
68106
United States

Description

We are currently seeking a motivated, career and customer oriented Field Service Engineer to begin an exciting and challenging career with SAIC. In this position, you would be a key part of our expanding Field Service team at customer sites ensuring that hardware and software systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model. The Field Service Engineer will ensure proper operation of equipment and complete customer satisfaction and will perform several types of services offered (startup, warranty, non-warranty) at customer sites. Examples include but are not limited to: Startup Services
• Verify correct installation.
• Assist in debugging wiring.
• Upload updated software to processors and controls.
• Configure software to operate per customer specifications.
• Test system performance.
• Train customer on maintenance and operation.
• Follow-up on open related job site issues.
• Manage on-site job communication with regard to client products and services. Warranty and Support Plan Services
• Diagnose issues identified by customer.
• Update firmware as needed.
• Modify software configuration per customer.
• Replace parts (not to include items that require a licensed electrician)
• Debug system or network issues.
• Perform maintenance. Day to Day Work
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all systems while following field service procedures
• Investigate, trace, implement, and install network solutions
• Troubleshoot and repair commercial lighting system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently to accommodate the ever changing needs and priorities of our customers
• Serve as a technical expert for legacy systems and products
• Deliver customer focus solution that align to company culture and values

Qualifications

Position Requirements:
• High school diploma or GED required
• 2 or 4 year college degree, technical school degree, or related experience
• 4+ years of work experience in electro-mechanical, electronic, electrical related field
• Experience supporting IT network products
• Specific manufacturer's certifications as required. IE EMC, Dell, Cisco, Microsoft, COMPTIA certifications, and NETWORKPLUS
• Advanced degree of knowledge of hardware and software including Microsoft/Network operating systems
• Experience with basic electrical systems
• Strong customer service skills
• Highly organized and accustomed to a fast-paced work schedule
• Knowledge of or experience with Air Force IT systems is a plus

Desired Qualifications