District of Columbia
DescriptionWe are currently seeking a motivated, career and customer oriented Desk Side Engineer - Junior to join our team in Washington, DC to begin an exciting and challenging career with SAIC. Duties: Responsible for providing desk side support to end users when a move, add, change is requested. Assists in end user hardware and software deployment. Updates status of queued service requests with the IT service management system. Escalates complex problems to Mid-level Desk side Engineers. Troubleshoots basic issues during deployments and attempts to remediate issues before escalating.
QualificationsExperience: Must have a minimum of 2 years of experience providing desk side support, performing move, add, change requests. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.