Service Desk Training Coordinator - Military veterans preferred

2020-03-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Reston

Description

We are currently seeking a motivated, career and customer oriented Service Desk Training Coordinator to join our team to begin an exciting and challenging career with Unisys Federal Systems. Duties:
• Train new hires on SAIC and client specific processes, ensuring front line technicians for Service Desk and Field Services have the knowledge required to be successful
• Liaison between service desk operations, field services, and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts, using the information obtained to develop remedial training and incorporate into new hire training
• Identify training gaps, causes of gaps, and provide solutions to the training and operations teams
• Support completion of Service Desk training requirements, reporting gaps to the Training Coordinator and Operations teams
• Train local and remote new hires using various technologies, ensuring training received is complete and accurate

Qualifications

Must be US Citizen and possess ability to obtain Federal Government Public Trust Clearance!
• B.S. degree in business, CIS, or other related discipline and 5 years experience or equivalent
• 2+ years' experience delivering training
• Experience working in service desk environment preferred
• Demonstrated ability to learn customer support processes and techniques
• Excellent analytical and problem solving skills
• Excellent oral and written communication skills
• Strong interpersonal skills
• Competency in MS Office Suite
• HDI-SCD or HDI-SCM is desired
• Security+ certification is desired

Desired Qualifications