Service Support Rep 2 (L1)
- Military veterans preferred
2020-03-16 SAIC (www.saic.com)
Salt Lake City Utah 84116 United States
We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. What success looks like in this role: • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications • Provides technical support of hardware, systems, sub-systems and/or applications. • Assists with navigating around application menus, may be required to remote into customer's computer. • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• High School Diploma or equivalent required. • Previous computer technical support preferred. • Must be able to obtain and maintain a Public Trust Clearance. • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security + • Understanding of Active Directory to unlock and reset passwords. • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. • Ability to troubleshoot and resolve email issues, specifically MS Outlook.