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Service Support Rep 2 (L1) - Military veterans preferred

2020-03-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Augusta
Georgia
30901
United States

Description

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. What success looks like in this role:
• Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
• Provides technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Qualifications


• High School Diploma or equivalent required.
• Previous computer technical support preferred.
• Must be able to obtain and maintain a Public Trust Clearance.  
• Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security +
• Understanding of Active Directory to unlock and reset passwords.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.

 

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