Services Support Rep 1 (L2) - Military veterans preferred



  full-time   employee

Salt Lake City
United States


We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. Role Descriptions:
• Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
• Provides technical support of hardware, systems, sub-systems and/or applications.
• May provide some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction
• Knowledge of troubleshoot network connectivity issues, working with remote employees on a corporate network.


Key Qualifications:
• High School Diploma or equivalent required
• Must be able to obtain and maintain a 
Public Trust Clearance.  
• Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security +
• Must obtain MCP within 6 months after being hired
• Knowledge of Service Desk and Contact Center environment
• Time Management
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users

Desired Qualifications