Services Support Rep 1 (L2)
- Military veterans preferred
2020-03-16 SAIC (www.saic.com)
Salt Lake City Utah 84116 United States
We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. Role Descriptions: • Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function. • Provides technical support of hardware, systems, sub-systems and/or applications. • May provide some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction • Knowledge of troubleshoot network connectivity issues, working with remote employees on a corporate network.
Key Qualifications: • High School Diploma or equivalent required • Must be able to obtain and maintain a Public Trust Clearance. • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security + • Must obtain MCP within 6 months after being hired • Knowledge of Service Desk and Contact Center environment • Time Management • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users