Field Technician IV - Military veterans preferred



  full-time   employee

United States


SAIC is hiring a Field Technician to join our team in Bellevue, NE !


Field Technician IV Job Description:

  • Resolve the required goal of 125 tickets monthly
  • Milestones are a minimum of 32 tickets weekly (approximately 7 per day)
  • Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues
  • Installing software verify that it has a certificate to operate/certificate of net-worthiness
  • Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status
  • Know and apply 3-2-5 process (see training documentation)
  • Keep all tickets up to date. Changing status as needed


Education & Experience Requirements:

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Prior IT Helpdesk / Desktop Support / Field Technician experience


Clearance Requirement:

  • Must currently possess a Secret security clearance.


Certification Requirement:

  • CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire.

Desired Qualifications