Technical Support III - Military veterans preferred

Description

SAIC is hiring a Field Technician to join our team at Fort Bragg, NC ! 

Technical Support/Field Technician III Job Description:

• Resolve the required goal of 125 tickets monthly
• Milestones are a minimum of 32 tickets weekly (approximately 7 per day)
• Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues
• Installing software verify that it has a certificate to operate/certificate of net-worthiness
• Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status
• Know and apply 3-2-5 process (see training documentation)
• Keep all tickets up to date. Changing status as needed

Qualifications

Education & Experience Requirements:

• AA Degree in related discipline and three (3) years related experience; OR, High School and five (5) years related experience with relevant certification
• Prior IT Helpdesk / Desktop Support / Field Technician experience

 

Clearance Requirement:

• Must currently possess a Secret security clearance

 

Certification Requirement:

• CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire

Desired Qualifications