Field Technician IV
- Military veterans preferred
SAIC is hiring a Field
Technician to join our team in Vicksburg, MS !
Field Technician IV Job Description:
Resolve the required goal of 125 tickets monthly
Milestones are a minimum of 32 tickets weekly (approximately 7 per day)
Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues
Installing software verify that it has a certificate to operate/certificate of net-worthiness
Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status
Know and apply 3-2-5 process (see training documentation)
Keep all tickets up to date. Changing status as needed
Education & Experience Requirements:
Must currently possess an active Secret security clearance.
CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire.
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