Field Technician IV - Military veterans preferred

2020-03-18
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Vicksburg
Mississippi
39180
United States

Description

SAIC is hiring a Field Technician to join our team in Vicksburg, MS !

 

Field Technician IV Job Description:


  • Resolve the required goal of 125 tickets monthly
  • Milestones are a minimum of 32 tickets weekly (approximately 7 per day)
  • Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues
  • Installing software verify that it has a certificate to operate/certificate of net-worthiness
  • Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status
  • Know and apply 3-2-5 process (see training documentation)
  • Keep all tickets up to date. Changing status as needed

Qualifications

Education & Experience Requirements:

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Prior IT Helpdesk / Desktop Support / Field Technician experience

 

Clearance Requirement:

  • Must currently possess an active Secret security clearance.

 

Certification Requirement:

  • CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire.

Desired Qualifications