Configuration Manager (VG01349) - Military veterans preferred



  full-time   employee

District of Columbia
United States


Job Description:

The Configuration Manager is responsible for managing the ENM/NED Configuration Management and Change Management program  to include: 

  • Configuration Identification: Identify and maintain configurations of  systems, software, and related documentation, owned and managed by ENM/NED as required by the Managing State Projects for IT (MSP-IT) Lifecyle Model. 


  • Configuration Change Control:  Manage the ENM/NED change management ChM process so that only approved and validated changes are incorporated into the systems, software, hardware, and documentation managed and owned by ENM/NED per the Local Change Board (LCB). Ensure changes are escalated to the Bureau Change Advisory Board (ICAB) and participate in the ICAB as required . 

  • Configuration Status Accounting (CSA):  Ensure all changes are recorded in the Configuration Management Database (CMDB) and report the changes of the current configuration to the ENM/NED LCB.


  • Configuration Audits: Conduct periodic CM audits of the configuration baseline to ensure the baseline does not include unauthorized changes.    

  • Information Technology Service Management (ITSM) Support: Participate in the lifecycle of all ITSM processes for ENM/NED to include incident management, change management, knowledge management, problem management, design and transition of changed or new services, and Bureau-Level service asset/configuration management (SACM).

The individual shall work closely with the DOS customers and contractor staff and other key stakeholders, and will report directly to the NED Division Chief to ensure that products and services are in compliance with the overall DOS requirements, to meet the intended goals and generate the desired results of the project.  This approach shall be followed from initiation throughout the life of the Vanguard 2.2.1 Program


Required Education & Experience:


  • Must hold at least a Bachelor's degree or relevant education in related discipline education such as Information Technology, Computer Science, Information Systems or related discipline
  • Must have at least 10+ years of Configuration Management experience including Change Management, Technical writing, and Process Improvement.
  • Must be able to provide an independent assessment of how the organizations’ CM processes are being implemented relative to the defined CM and ChM processes to optimize the current work.
  • Must have demonstrated and proven skills in writing documentation, standard operating procedures, work instructions, user guides, and similar products to clearly disseminate relevant information to an enterprise-wide audience to increase user awareness and provide relevant and different types of materials.  
  • Extremely strong, proficient and demonstrated oral communication and written skills with experience working effectively with customer executive and senior management officials, program management team members, and technical staff members regarding communication and system issues.
  • Must have strong leadership skills and be able to interface effectively with customers and Vanguard 2.2.1 senior management.
  • Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables, and exceptional attention to details.  
  • Ability to work independently and focus on delivery of products and services on time.
  • Must have knowledge of Configuration Management, Change Management, and ISO 20000:2018,  and ITIL best practices     
  • Must have the ability to operate without close supervision or immediate feedback.
  • Must be a US Citizen with the ability to obtain Secret Clearance.

 Desired Skills: 

  • In depth experience in supporting large scale IT service management contracts

  • Have knowledge of  ISO 20000:2018.

  • CM Certifications is a plus.

  • Demonstrated understanding of organizational dynamics and experience with organizational development and change management methodologies. 

  • Strong group facilitation and team building skills. 

Desired Qualifications