Service Desk Technician_ITSS - Military veterans preferred

SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, TX supporting CCAD G6.

• Provide help desk support and resolve problems to the end user's satisfaction
• Perform root-cause analysis of all incidents
• Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
• Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
• Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
• Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
• Per assignment, provide security-related support in order to comply with all applicable standards.
• Troubleshoot Windows 7 desktop issues in both virtual and physical environments.

Required Education: AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.

Required Skills: 

• Active Security Clearance or the ability to obtain an Interim prior to start 
• Security + Certified
• Microsoft 365 Certified
• Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
• Strong knowledge and experience with Active Directory Users and Computers (user/group management).
• Strong knowledge and experience with NTFS and Windows share permissions
• Experience creating both high and low level standard operating procedures for IT technicians and end users.