Service Desk Technician_ITSS
- Military veterans preferred
2020-03-20 SAIC (www.saic.com)
Corpus Christi Texas 78419 United States
SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, TX supporting CCAD G6.
Provide help desk support and resolve problems to the end user's satisfaction
Perform root-cause analysis of all incidents
Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
Per assignment, provide security-related support in order to comply with all applicable standards.
Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
Required Education: AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.
Active Security Clearance or the ability to obtain an Interim prior to start
Security + Certified
Microsoft 365 Certified
Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
Strong knowledge and experience with Active Directory Users and Computers (user/group management).
Strong knowledge and experience with NTFS and Windows share permissions
Experience creating both high and low level standard operating procedures for IT technicians and end users.