SAIC is hiring a Field Service Technician / PC Maintenance Tech in South Korea to join our team !
Field Service/Service Delivery personnel provide customers with Tier-1 and Tier-2 on/off site support, workstation, network troubleshooting services, security incident response and training support. Field Service functions are typically comprised of all off-site Tier-1/Tier-2 support provided at the customers’ location. All Field Service Technician positions are considered Mission Essential (ME) personnel.
Field Service Technicians shall support operations in a 24 hour, 7 days a week, 365 days per year environment in the customer service desk and through on call Field Services Support.
Field Service functions include:
Account Administration. Technicians will document all account creation and maintenance actions in trouble-ticket management system.
Account Creation. Technicians will provide account creation services for Allied-Secret Network and US-Secret Communications Network for new users, ensuring proper authorization and approval by US Government IASO/IMO list. Technicians will verify that the new user has completed the proper training before providing account creation, and Technicians must enforce Authorizing Official (AO) user ID/password policy.
Account Maintenance. Technicians provide maintenance on existing user accounts. Maintenance activities include password resets, profile edits, and account deletions.
Field Service Requirements and Standards. All Field Service work must be conducted IAW customer’s officially documented specific requirements and all applicable DoD and Federal Government standards, including physical and network security standards (e.g., PDS, TEMPEST, COMSEC, and OPSEC).
Field Service Troubleshooting Procedures. Field Service personnel provide Tier-1 and Tier-2 troubleshooting services via secure telephone, non-secure telephone, Government-designated remote desktop application, personal desk-side assistance, or vendor support acquisition.
Field Service Support Documentation Procedures. Field Service Support personnel document the details of coordination and troubleshooting actions attempted and their results, and either pass them to the Service Desk or enter them directly into the Government-designated trouble ticket management system application.
Enterprise Desktop Installation and Upgrade Support. Field Service personnel provide hardware and software installations and upgrades for C4I customers.
EDUCATION AND EXPERIENCE:
AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
(IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP)
IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate, GCED, or GCIH)