Field Services Technician - Military veterans preferred

2020-07-26
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Cannon Afb
New Mexico
88103
United States

Description

JOB DESCRIPTION:
 
SAIC is currently seeking a motivated, career and customer oriented Field Services Technician to join our team at Offutt Air Force Base, NE.
 
Responsibilities Include:
  • Respond to technical service hardware requests and break/fix incidents
  • Support Dell, HP and other notebook, desktops, and monitors
  • Support multiple Android and iOS devices
  • Resolve end user questions or problems in the areas of functionality and technical troubleshooting
  • Take responsibility for additional follow-up as required to ensure service is fully restored
  • Ensure a high level of customer satisfaction throughout the service delivery transaction
  • Support Asset Management of all desktop, notebook, mobile devices, and monitor equipment

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

High school diploma and 1-3 years of related experience 
 
Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment) 
 
The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.
 
Required Skills:
  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication 
  • Familiarity with DoD Information Assurance (IA) requirements a plus 
  • Moderate level familiarity of Android and iOS devices 
  • Blackberry BES and MobileIron MDM experience a plus 
  • Outstanding organizational skills 
  • Understanding of desktop and notebook hardware 
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease 
  • Must have valid driver's license and reliable vehicle with appropriate insurance 
Must be available for after-hours on-call rotation

Physical Requirements: 

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. 
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs 
  • Exposed to seasonal weather based on geographic region 
  • Hold the arm and hand in one position or hold the hand steady while moving the arm. 
  • See details of objects that are more than a few feet away. 
  • See differences between colors, shades, and brightness. 
  • Use one or two hands to grasp, move, or assemble objects. 
  • Use muscles to lift, push, pull, or carry heavy objects. 
  • Use stomach and lower back muscles to support the body for long periods without getting tired. 
  • Bend, stretch, twist, or reach out. 
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. 
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. 
  • Make fast, repeated movements of fingers, hands, and wrists.