Systems Support Technician (Shift Work) (VG00519) - Military veterans preferred

2020-03-24
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

Position Description:

SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

 

Description of Duties:

  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions. 

Qualifications

Required Education/Experience:

High School and 3+ years

Required Experience/Skills/Attributes:

  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
  • Possess basic literacy in TCP/IP based networking.

Desired Experience/Skills/Attributes:

  • Microsoft Server, Exchange, Active Directory
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations
Clearance Requirement:
Secret in order to start and able to obtain a Top Secret

Desired Qualifications