SAIC is seeking senior level management professionals that can help our team lead TSA’s enterprise operations and infrastructure management program. We seek people that know and understand how to deliver superior performance and ensure consistent services delivery. Today, the Transportation Security Administration (TSA) faces a myriad of potential global threats to aviation and other forms of transportation. TSA must proactively protect the flying public, commerce, airlines, and others on a worldwide basis, 24/7/365 using a highly adaptive, cost-efficient, flexible IT infrastructure. The TSA mission requires a supporting IT environment maintained 24/7/365 at peak efficiency through effective service sustainment and continuous modernization/ transformation of its systems to include the ability to integrate artificial intelligence and advanced business intelligence.
The Operations Manager is responsible for implementation and management of IT services across all of TSA operations that must function 24/7/365 and never go down. Using IT Service Management (ITSM) to manage people, processes, and information technology, the Operations Manager manages the full lifecycle service and delivery processes and procedures in accordance with relevant IT standards (e.g., ITIL v2011, ISO 20000) applicable to the O&M of the entire TSA IT enterprise. Supports continuous service improvement processes throughout the service life cycle to works to continuously improve the IT infrastructure to promote efficiencies while decreasing cost and risk. Enables team to meet/exceed SLAs as required by the client across SLRs
Bachelors and fifteen (15) years or more of related experience; Masters and thirteen (13) years or more experience; PhD or JD and four (4) years or more experience.
5+ year management experience delivering enterprise ITSM support service for high visibility, mission focused comprehensive IT services programs functioning 24x7x365 on a global basis in a DoD or equivalent environment.
Leads operations for computer, network, communications, and hardware and software infrastructure technologies supporting at least 50,000 end users and 300 sites (CONUS and OCONUS).
Experience managing to IT standards such as ITIL v2011, ISO 20000, etc.
ITILv3 or higher certification
Must be a US Citizen with an active Top Secret clearance
Prior work experience with DHS or TSA
Knowledge and understanding of TSA environments, facilities a plus
CISSP and/or Lean Six Sigma certification
Experience and/or certifications from Defense Acquisition Workforce Improvement Act (DAWIA)