The SAIC ISMC Multi-Client
Service Desk, located in Ridge,
Tennessee, currently has a FlexWork/Telecommuter opening for the position of IT Service Desk
Technical Support Specialist I (Service Desk Agent). Our Service Desk
is the single point of contact for all Information Technology issues and
requests from ISMC employees and contractors, supporting corporate users at
every skill level and background via telephone, email, and direct ticket
submission. In addition, we provide off hours coverage in support of multiple
ISMC customers, ensuring 24 by 7 support is available
This job is temporarily FlexWork/Telecommuting due to COVID-19.
Candidates must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, 365 days per year, with emphasis on overnights, weekends, and holidays. This position typically works a four-day, 40-hour work week. We are seeking candidates who live in or around the Oak Ridge area in East Tennessee to work in our office but Teleworking capability is also required, to assure coverage in cases of inclement weather.