SAIC is hiring a PC Maintenance Technician to join our team in Yongsan, Korea !
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). Considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. Supervision Received: General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
EDUCATION AND EXPERIENCE:
AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
All Service Delivery Support Service Desk II personnel must be at least Information Assurance Technical (IAT) Level II-certified (or higher). Must have any one of the following certifications at a minimum IAT II:
(IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP)
IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate, GCED, or GCIH)
Must have a Computing Environment certification - Field Service personnel have a certification in the computing environment (e.g. Linux, Windows, etc.)