Workforce Coordinator - Military veterans preferred

2020-03-26
AECOM (www.aecom.com)
Other

/yr

  full-time   employee


Federal Way
Washington
United States

United States of America - Washington, Federal Way

Alternate Locations US - Federal Way, WA

Job Summary

AECOM is seeking a Workforce Coordinator for our Federal Way, WA area location.

Level Specific Responsibilities:

  • Responsible for managing the Customer Service Supervisors and the customer service team.

  • Perform workforce management and analytic activities to effectively manage staffing to ensure adequate coverage, performance, and contract KPI compliance.

  • Assist management team in identifying, analyzing, developing and implementing staffing, training, scheduling and recognition/reward programs.

  • Works with supervisors and team leads to identify area of opportunity for training and process improvement.

  • Verifies and generates report for management team.

Minimum Requirements

Education:

  • Bachelor’s degree in business or management or demonstrated equivalent

Experience:

  • 1 year of related experience in a call center and back office operations environment.

  • Requires a general understanding of human resources administration

  • Computer proficient in MS Office

Preferred Qualifications

  • 2 years of general human resources experience

  • Previous customer service supervisory experience preferred.

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation benefits are not available for this position.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Administrative Support / Secretarial

Business Line Construction Services

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 236071BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.