Field Services Technician - Military veterans preferred

2020-05-08
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Montgomery
Alabama
36106
United States

Description

SAIC is seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career. 
 
In this role you will:

Respond to technical service hardware requests and break/fix incidents
Support Dell, HP and other notebook, desktops, and monitors
Resolve end user questions or problems in the areas of functionality and technical troubleshooting
Take responsibility for additional follow-up as required to ensure service is fully restored
Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience.


CERTIFICATION:

Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)


Position Requirements:


Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication

Familiarity with DoD Information Assurance (IA) requirements a plus

Moderate level familiarity of Android and iOS devices

Blackberry BES and MobileIron MDM experience a plus

Outstanding organizational skills

Understanding of desktop and notebook hardware

Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease

Must have valid driver’s license and reliable vehicle with appropriate insurance

Must be available for after-hours on-call rotation


Physical Requirements:


Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.

Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs

Exposed to seasonal weather based on geographic region

Hold the arm and hand in one position or hold the hand steady while moving the arm.

See details of objects that are more than a few feet away.

See differences between colors, shades, and brightness.

Use one or two hands to grasp, move, or assemble objects.

Use muscles to lift, push, pull, or carry heavy objects.

Use stomach and lower back muscles to support the body for long periods without getting tired.

Bend, stretch, twist, or reach out.

Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.

Make fast, repeated movements of fingers, hands, and wrists.

CLEARANCE:

US Citizen with the ability to obtain an Interim DoD Secret security clearance prior to hire date. Must be able to obtain a completed DoD Secret security clearance within 12 months of hire date.