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Field Service Technician II - Military veterans preferred

2020-06-17
BJC (http://www.bjconceptsinc.com/)
Computers/Information Technology

/yr

  full-time   employee


Fort Meade
Maryland
United States

o Provide Tier I and II support at remote field and garrison sites
o Perform server and desktop installation, basic cabling
o Perform systems administration of desktop and server systems connected to local and wide area networks
o Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
o Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
o Maintain and load cryptographic devices and keys
o Perform troubleshooting, maintenance, and repair on many types of hardware and software
o Skills and Tasks. Complex - develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
o Leadership/Management. Works individually, actively participates on integrated teams, and may also lead a task, project or team.
o Guidance. Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance tolower level technicians and specialists.
o Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
o Capabilities and additional Requirements. Apply Standard Characteristics of Labor Category Capability Levels.
o Education and Experience.
HS/GED + 8 years
Associates Degree + 6 years
Bachelor's Degree + 4 years
Master's Degree + 2 years
PhD + 0 years

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