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Hardware Support/ Maintenance Technician II - Military veterans preferred

2020-06-17
BJC (http://www.bjconceptsinc.com/)
Computers/Information Technology

/yr

  full-time   employee


Fort Meade
Maryland
United States

o Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
o Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
o Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
o Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgradehardware
o Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
o Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
o Provides technical assistance to responding field service personnel
o Skills and Tasks. Complex - develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
o Leadership/Management. Works individually, actively participates on integrated teams, and may also lead a task, project or team.
o Guidance. Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance tolower level technicians and specialists.
o Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
o Capabilities and additional Requirements. Apply Standard Characteristics of Labor Category Capability Levels.
o Education and Experience.
HS/GED + 8 years
Associates Degree + 6 years
Bachelor's Degree + 4 years
Master's Degree + 2 years
PhD + 0 years

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