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Systems Administrator III - Military veterans preferred

2021-10-06
BJC (http://www.bjconceptsinc.com/)
Computers/Information Technology

/yr

  full-time   employee


Charlottesville
Virginia
United States

o Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
o Provide support for implementation, troubleshooting and maintenance of IT systems
o Manage IT system infrastructure and any processes related to these systems
o Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
o Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
o Provide support for the escalation and communication of status to agency management and internal customers
o Provide support for the dispatch system and hardware problems and remains involved in the resolution process
o Configure and manage UNIX and Windows operating systems
o Installs/loads operating system and application software
o Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
o Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
o Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
o Skills and Tasks. Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
o Leadership/Management. Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
o Guidance. Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
o Training and Certifications. IAT II 8570 Baseline Certification -Sec+CE or equivalent Computing Env: MCSE Cloud Platform and Infrastructure. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
o Capabilities and additional Requirements. In addition to Standard Characteristics of Labor Category, provide support for the dispatch system and hardware problems and remains involved in the resolution process. Provide in-depth experience in trouble-shooting IT systems. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
o Education and Experience.
HS/GED + 10 years
Associates Degree + 8 years
Bachelor's Degree + 6 years
Master's Degree + 4 years
PhD + 2 years

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