Call Center Engineer - Mid
- Military veterans preferred
2020-06-24 SAIC (www.saic.com)
Vancouver Washington United States
We are currently seeking a motivated, career and customer oriented Call Center Engineer - Mid to join our team to begin an exciting and challenging career with SAIC.
Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the life cycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Experience: Must have a minimum of 5 years of experience supporting an IT service desk. Must possess a High School Diploma. HDI Customer Service Representative Certification required within six (6) months of employment.