We are currently seeking a motivated, career and customer service oriented Business Relationship Management Specialist to join our team in Springfield, VA to begin an exciting and challenging career with SAIC.
A Business Relationship Management Specialist to provide an effective and adequate IT service to the solutions business. The BRM team shall ensure business satisfaction in the Office of Information Technology (OIT) by identifying stakeholders, establish relevant dialogues within business directorates, and is responsible for service level management and support for general BRM IT related activities/projects.
The Business Relationship Management section in Solutions IT is responsible for:
Business Relationship Management / establish business satisfaction program including a service catalogue.
Solutions IT strategy management / Innovation (projects) /Improvement
Service Portfolio Management
Service Level Management
Service Delivery/Project Management
Represent IT Solutions in front of customers where IT presence is required
Manages the relationship with the key-stakeholders in the enterprise
Supports requirements collection and definition for Service Request intake portal
The BRM assumes accountability for all the tasks that are directed towards IT from business development in acquiring of new projects. He/she understands IT’s capabilities and constraints and ensure business needs are addressed to ensure business satisfaction with IT.
Business Relationship Management:
Hold meetings with stakeholders to understand frustrations, needs, and address IT performance using agreed upon metrics reporting
Provide support for requested implementations, migrations, and development projects
Supports service request intake & requirements gathering and definition from directorates
Participates in directorate project planning in a liaison capacity
Provides recommendations for updates/improvements to service catalog
Service Portfolio Management:
Align business needs with the future application landscape
Provide input for improvements and process coverage
Promote existing solutions and (future) landscape – get leverage on developed solutions
Act as “Gatekeeper” with respect to standards, policies, rules etc.
Service Delivery Management:
Confirm required service levels with the business
Support delivery of services to align with business needs
Provide reporting and metrics
Follow up on the required improvements / issues
Periodic review & update of process & procedure documentation
8 - 10 years of overall IT and client facing experience with a B.S. degree. BS degree may be substituted by an additional 4 years of related experience.
2+ year of experience in a client-facing role, supporting IT Operations
2+ year of experience supporting stakeholder management and/or requirements gathering
Experience with metrics collection/analysis and reporting
Highly motivated with strong organizational, planning and time management skills
Good attention to detail with high importance placed on accuracy
Flexible in manner of working and willingness to adapt and learn
Able to identify opportunities for further improvements
Sharp analytical skills
Ability to take personal ownership and responsibility
Limited BI required prior to start