Communications Focal Point (CFP) Work Center (Video Tech) - Military veterans preferred



  full-time   employee

Colorado Springs
United States


SAIC is seeking individuals for the Communications Focal Point (CFP) Work Center (Video Tech) to support installation, operations, maintenance, repairs, and modification of equipment in support of the Cheyenne Mountain Air Force Station (CMAFS) by performing a variety of maintenance and technical support on products, such as equipment, integrated systems, and subsystems, and software at customer and field locations 24/7. This position is contingent upon award of contract.


The NISSC II effort establishes requirements for OM&S that support classified communications and processing for Command and Control (C2) capability in organizational work centers at Cheyenne Mountain Air Force Station (CMAFS), Peterson Air Force Base (PAFB), Colorado; Offutt AFB (OAFB), Nebraska; Vandenberg AFB (VAFB), California; and other sites, worldwide.  This specific position will have a place of performance in Colorado Springs.


As a Communications Focal Point (CFP) Work Center (Video Tech) of the Cheyenne Mountain Air Force Station (CMAFS) the candidate will be responsible for:

  • Collect trouble tickets/job information, assign ticket numbers and maintain the status of all active scheduled, unscheduled and deferred trouble ticket/jobs in the approved AIS

  • Reconcile deferred or unclosed trouble tickets/jobs with the applicable work center to validate accurate status weekly

  • Utilize locally generated tracking procedures if the AIS is temporarily unavailable and maintain a copy of locally generated documentation until the AIS is available. Upon AIS restoral, the candidate shall enter all the applicable data as necessary

  • Provide a 24-hour point of contact number to all customers, System Center and up-channels. When transferring responsibilities (e.g., shift changes, appointments, breaks, etc.), the candidate shall review all open trouble tickets/jobs for accuracy and to ensure the most up-to-date status/information is captured

  • Perform telephone call transfers and establish conference calls to aid troubleshooting

  • Manage NOTAMs/SITREPs/OPREPs and status and ensure updates are forwarded to the appropriate customer support work centers for action. This may also include creating/opening trouble tickets for the production work centers

  • Perform annual reviews of Equipment Inventory Lists (EIL) and make required changes within the approved AIS

  • Prepare and maintain a master PMI schedule with assistance of the work centers. The candidate shall load into and schedule all Preventive Maintenance Inspections (approx. 300 PMIs monthly) for systems listed in Appendix B via the Government approved AIS [e.g. IMDS]. The candidate shall perform and document the completion or delay of all PMIs in the Government approved AIS [e.g., IMDS]. The candidate shall coordinate deferred PMIs with the using activities and the production work center to ensure they are completed as soon as possible

  • Review, disseminate, direct, and report accomplishment/compliance of time change management (e.g. TCTO, TCNO, FCO, time change items, etc.) and any other downward-directed operations, security or configuration management-related orders and notify the production work centers of any time change items and other anticipated communications actions

  • Develop procedures to sustain CFP operations in the event of power failure, communications outages, and national/local disaster. Ensure procedures tie into supported mission and base recovery plans and include a procedure to use local tracking procedures

  • Develop and include local checklists/SOPs for specific procedures that are not common, everyday procedures to include emergency action plans, if applicable

  • Maintain a Master Station Log of all CFP actions
  • Maintain a copy of the Mission Essential Circuit List for circuits critical to the DISN and base operations using the restoral priorities in the TSOs to the maximum extent

  • Maintain a copy of the Cyberspace Support Disaster Recovery Plan (DRP)

  • Make changes as a change sponsor to enable submission of change requests

  • Develop and maintain a Quarterly Communications Plan, Daily COMSTAT report and CFP daily report

  • Schedule, monitor, control and coordinate efforts for production (ASI/Form 4/Demand Maintenance)

  • Create, maintain and brief the N/NC Scorecard & Vulnerability Management briefing monthly

  • Create, provision and/or move user accounts on all networks

  • Attend (remotely) weekly ACCC CFP Sync and CWOC meetings

  • Additional tasks may include, but not be limited to, Daily Commander’s SITREP outlining status of all major networks, mission systems, and mission critical equipment. Perform CFP Notification Matrix actions thru SCO Flight notification when criteria is met, Perform Weekly Remedy Ticket, “Aged Tickets”, and Mission Critical/VIP ticket reports


Technical Skills and Background Experience Requirements:

  • Secret clearance required, with the ability to obtain a TS/SCI

  • Candidate must meet minimum certification requirement for DoD Directive 8570, “Information Assurance Training, Certification, and Workforce Management”. This position requires a minimum certification associated with IAT Level II, which may be met with CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or higher.  Candidate must possess a qualifying 8570 certification within 3 months of hire date.  Initial certification expenses will not be covered by the program

  • Bachelor or Master Degree and three (3) years or more experience.  Six years of experience, or four years’ experience and an associate’s degree, can substitute for a bachelor’s degree

  • Experience with and have the proven ability to operate, learn and understand Air Force Information Technology, network, and client operations. He/she must independently determine and develop an approach to solutions within established guidance. His/her work is reviewed upon completion for adequacy in meeting objectives

Desired Skills:

  • Ideal candidates will possess a variety of multiple communications support technical skills to include network desktop user, Video systems maintenance, and Voice systems maintenance

  • Familiarity with military customs and courtesies