Call Center Operator Swing Shift (VG00353) - Military veterans preferred

2020-05-19
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

SAIC is hiring a full time Call Center Operator to work on the Department of State contract.


Job Description:

• This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.

• Console Operator personnel provide operator assistance to the main Department of State public number.

• Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.


Description of Duties

• Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.

• Transfers callers to the appropriate destination based on callers’ questions.

• Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
• Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
• Provides backup receptionist duties within the Information Management Office (IRM) when required.
• Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.


Mon-Fri 3pm-Midnight

Qualifications

Required Education/Experience: 

  • High School and two (2) years or more related experience.
  • Ability to learn and understand the organization and functions of the State Department.
  • Strong communication skills.
  • Ability to use Word, Excel, and data entry.
  • Works well under general supervision and promotes a team environment with a positive attitude.

Clearance Requirement:

Currently possess a secret clearance in order to start work