Traffic Monitoring Technician - Military veterans preferred

United States of America - Michigan, Mount Clemens

Job Summary

AECOM is actively seeking a highly motivated Control Room Technician (CRT) for immediate employment. The CRT position will be based in the southeast Michigan area and will work out of client traffic operations center facilities. Traffic operations centers provide a centralized location for stakeholder communications, information dissemination, asset management, and traffic monitoring. The applicant will need to be professional, self-motivated, resourceful, and able to successfully execute various tasks in a fast-based environment with ever changing priorities.

CRTs assess large volumes of data, both static and real-time, from a wide variety of sources, looking to detect roadway incidents, congestion, or evaluate equipment configuration. CRTs monitor road sensor data and confirm the data using closed-circuit television (CCTV) video. Effective communication is an important part of this process, as CRTs maintain written and verbal communications with field technicians, engineers, first responders, public service agencies, and the motoring public. Once assessment is complete, CRTs determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public. In addition, CRTs are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including social media and text messages.

CRTs may be required to work weekends, major holidays, and overnight shifts, as typically assigned. A typical daily office schedule will be set; however, the applicant will be expected to work additional hours either before or after the typical shift, as needed.

The general responsibilities of this position include, but are not limited to:

• Monitor traffic detectors and sensors, central systems and automated traffic management systems, crowd-sourced information, CCTVs, and first responder communications for identification, verification, and rectification of roadway incidents, congestion, and device deficiencies

• Disseminate traffic information through multiple communication methods, including telephone, e-mail, instant messaging, and social media

• Send incident notifications in real-time and follow-up notifications regarding incident updates and clearance

• Maintain current work orders for ITS equipment and service requests for traffic operations

• Communicate with engineers, technicians, local and state transportation agency personnel, regional contacts, first responders, and other public safety agencies across the region

• Verify and compare deployed traffic signal timing plans for accuracy

• Deploy predeveloped traffic signal timing plans to alleviate anticipated changes to traffic volumes or real-time congestion

• Utilize central traffic signal systems to integrate new devices, obtain historical traffic operations records, and troubleshoot ITS equipment

• Configure vehicle detection and other ITS devices

• Develop graphs, charts, tables, maps, and descriptive statistics for the investigation of traffic operations and ITS equipment performance

The preferred qualifications include:

• Michigan Driver’s License in good standing

• Demonstrates and understands worksite safety

• Computer proficiency: Windows environment, Microsoft Office (Word, Excel, Power Point, Outlook, Access) and ability to maintain in adherence with an organized project file management structure

• Ability to work calmly and accurately under pressure

• Ability to communicate clearly, organize correspondence, convey urgency, and document decisions made to project management

• Ability to meet rigorous attendance standards

• Ability to efficiently and effectively speak, read, and write on technical topics in the English language

• Ability to maintain a high level of self-motivation and resourcefulness

• Ability to adhere to a variety of project specific operational policies and protocols

• Ability to professionally communicate with the public regarding operational concerns on roadways in a layperson manner

• Ability to synthesize information from multiple, diverse, and simultaneous inputs, including automated road sensor data, 2-way radios, on-site stakeholders, CCTV cameras, and computer databases

• Multi-tasker

• Ability to manipulate, manage, and process data

• Traffic Operations Center/Traffic Management Center knowledge and/or experience

Minimum Requirements

HS + No Experience or GED (US)

Preferred Qualifications

Traffic monitoring experience

Traffic operations or signaling experience

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 237125BR

Clearance Required No

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.