Service Delivery Manager - Military veterans preferred

2020-05-20
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Colorado Springs
Colorado
80916
United States

Secure our Nation, Ignite your Future

Primary Location: Colorado Springs, CO

Clearance: Minimum Active DoD Secret and ability to obtain/maintain DHS suitability

Summary

As a Service Delivery Manager, you will be responsible for coordinating, deconflicting and scheduling/coordinating the delivery of change requests for our credentialing infrastructure support team.  Work includes virtual and physical infrastructure and technology support processes. The purpose of this role is to ensure that that changes and new environments are cross functionally coordinated to ensure smooth implementation and change management for the Credentialing area.  

Responsibilities

  • Act as the liaison between the business and technical teams for technology services provided
  • Communicate and develop good relationships with the business, customers, and technical teams.
  • Ensure infrastructure and deployed in environments meet standards, maintained, monitored and available
  • Plan and organize IT operations activities and manage resources across teams. 
  • Have clear understanding of contracts and accountable for any associated operations components of contractual engagements.
  • Provide expert problem management support to high-profile issues, engaging in root cause analysis and ensuring corrective action plans are followed through.
  • Ensure changes to systems are risk assessed and implemented in a controlled manner.
  • Service monitoring and reporting.  Develop weekly and monthly reports, monitor trends and proactively address negative trends.   

Minimum Qualifications

  • Bachelors degree in a computer science professional qualification.  A diverse and broad IT background with 10 years of relevant work experience.
  • Knowledge of: Systems management, Service Management, ITIL
  • Demonstrable ability to lead and work with peers and stakeholders in a variety of team environments
  • Infrastructure planning, design & implementation
  • Proficiency with Service Management tools (e.g.: ServiceNow, Remedy)
  • Desktop applications: MS Office, Project & Visio skills.

Preferred Qualifications

  • Proactive, self-motivated target driven
  • Customer service oriented
  • Skills in presenting to / dealing with customers
  • Strong interpersonal and relationship building skills.
  • Excellent documentation skills and attention to detail
  • Ability and willingness to continually learn
  • Ability to work as part of a team
  • Ability to coach and develop a multi-skilled team.

Working Hours:

Monday-Friday, 7:30 am-4:30 pm

Relocation authorized:

None

Physical Requirements:

Must be able to type

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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