Workflow Monitor - Military veterans preferred

2020-05-20
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Springfield
Virginia
22150
United States

Secure our Nation, Ignite your Future

Position #226

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

 

Currently, ManTech is seeking a motivated, career and customer-oriented Workflow Monitor to join our team in Springfield, Virginia.

 

Responsibilities include, but are not limited to:

  • Monitoring and managing their assigned areas of responsibility with the goal of meeting pre-defined contractual service level agreement (SLAs).
  • Working with technicians, team leads, and other workflow personnel to ensure on-time scheduled service delivery
  • Allocating appropriate resources for assignment and tasking across the Incident Management Change Management and Problem Management

 

Basic Qualifications:

  • Bachelor’s Degree or 3-6 years of experience, preferably in a technical discipline, or equivalent work experience.
  • One to two years of technical experience in an operational environment directly interfacing with the customer (Service Desk, Desktop Support, Network operations, Sys admin).
  • Operational experience with Remedy or ServiceNow
  • Experience in the intelligence community
  • Exhibit excellent customer service, organizational and time management skills.

 

Preferred Qualifications:

  • Project management and leadership skills.
  • Strong communication and interpersonal skills.
  • Ability to work well with others in a team environment and display initiative and motivation.
  • Familiarity with client’s processes and procedures and knowledge of their production systems.
  • Experience in enterprise application implementations and system integration projects.
  • Foundation level certification in ITILv3 or bridge course.
  • Security+ certification.

 

Security Clearance Requirements:

  • Active TS/SCI

 

Physical Requirements:

  • Have the ability to remain in a stationary position 50%

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.