ECAMS Watch Officer - Military veterans preferred

2020-05-22
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Arlington
Virginia
22202
United States

Description

We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations for SAIC.

Shift Schedule: Tuesday – Saturday, 2:30 p.m. – 11:00 p.m., or Sunday - Thursday, 2:30 p.m. - 11:00 p.m.. This position is considered to be mission essential and candidates are expected to report to work site even during closures.

Position Overview:
  • Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
  • Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
  • Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
  • Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
  • Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
  • Must be proficient with Microsoft Office Suite
  • Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
  • Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

Qualifications

The following are required skills need for this position
• Must have an active Top Secret clearance
• Must have an active DoD 8140 IAT Level II Certification or better
• Must have a bachelor's degree or equivalent and a minimum 5 Years’ experience in Tier III Support operations
• Must have significant knowledge of hardware, software and applications