Unified Communications Subject Matter Expert - Military veterans preferred

2020-06-18
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20528
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Unified Communications Subject Matter Expert to join our team in the Washington, DC area.

Responsibilities include, but are not limited to:

  • Daily operational needs of the UC systems deployed or utilized by the USCIS enterprise customers, including operating, maintenance, and integration of all UC responsible technologies implemented by USCIS.
  • Operate, configure, manage, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype. 
  • Validate delivery performance through the analysis of packets, protocols, and QoS functionality for all services using service optimization and NetFlow analysis.
  • Provide key interoperability and functional testing with engineering teams, and assist with their expertise in furtherance of UC support goals with vendors and other subject matter experts.
  • Provide guidance for the field technicians for all daily incident handling and restorative issues.
  • Document all UC systems, have input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems.

Basic Qualifications:

  • Cisco CCNP Collaboration or higher certification.
  • Experience in all UC systems specified above.
  • Experience in VoIP and have at least 5 years’ experience in a UC environment.
  • Experts when it comes to the operations, maintenance and daily analysis of performance of all the USCIS Core UC hardware and software system required for UC operations to be successful in its mission.

Preferred Qualifications:

  • Embraces collaborative work
  • Communicates well
  • Engages role with initiative
  • Acts as an individual contributor for change
  • Maintains optimism
  • Adaptable

Security Clearance Requirements:

DHS USCIS Public Trust EOD

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.