Service Desk Supervisor - Military veterans preferred

2020-06-19
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Salt Lake City
Utah
84116
United States

Description

Ready to take that next step? Looking for that challenging opportunity to make an impact?

We are currently seeking a motivated, career and customer oriented a Service Desk Supervisor to join our team to begin an exciting and challenging career with SAIC in support of our customer located in Salt Lake City, Utah location.

Roles and Responsibilities:

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 
  • May be involved in customer installation and training. 
  • Provides support to customer/users where the product is highly technical or sophisticated in nature. 
  • Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. 
  • Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.  

LEADERSHIP AND MANAGEMENT: 
  • Directly supervises individual contributors (skilled technicians, administrative support) and/or entry level professionals (accountants, entry-level engineers) 
  • Administers and executes policies, processes, and procedures that affect subordinate employees and the workflow of the work unit. Leads daily operations of work unit. 
  • Assignments are task or activity oriented.  
  • Work is reviewed for soundness of judgment and overall quality and efficiency. 
  • Decisions impact work unit operations. Erroneous decisions or recommendations or failure to achieve results might cause delays in schedules and require the allocation of more people and financial resources. 
  • Interacts internally primarily with subordinates and other supervisors.
  • External interactions is typically with suppliers, vendors and/or customers. Primary purpose of liaison is information sharing and basic problem resolution.

Qualifications

EDUCATION AND Security Clearance Requirements:
  • Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
  • Must have an interim DoD Secret Clearance with ability to obtain and maintain a DoD Secret Clearance