IT Operations Manager - Military veterans preferred



  full-time   employee

United States


***This position is 100% Remote***

Position Summary / Responsibilities:

SAIC is seeking an IT Operations Manager(ITOM) to help manage the provisioning, capacity, performance and availability of the EITaaS operational environment.  The ITOM will have complete visibility over all infrastructure and application performance.  The successful candidate will demonstrate proven expertise in all ITOM components in supporting digital transformation activities or other cloud management activities.  The ITOM will work with the business area to influence the strategic and technical decisions during all phases of product development lifecycle.  A thoughtful leader that possesses innovative ideation skills to drive technical solutions consistent with industry standards and best practices.    
Duties and Responsibilities:

Develop and implement IT Ops Management Plan for enterprise effort
Manages assets across the enterprise IT operations while providing transparency for customer within ITSM platform
Know relevant issues and considerations in implementing ServiceNow programs, controls, processes and practices within an enterprise
Conduct device discovery for enterprise network
Coordinate with SACM to ensure CMDB is maintained and audited periodically
Develop application/business service mappings to infrastructure
Serve as ITOM Product Owner role to drive an integrate product delivery 
Leverage ITSM platform to assist in troubleshooting and RCA activities
Directly responsible for O&M plans and operational continual improvement plans
Develops Cloud environment for the enclave, designing the solution upgrades for the system administrators to implement.
Provides expert advice and assistance in creating or modifying GOTS/COTS products in alignment with enterprise architecture, best business practices, related technologies, and the target deployment environment.
Hands on experience with NaaS, IaaS operations as well as capacity and availability planning
Assists in the development of relevant roadmaps, plans, architectures, timelines, documentation, and policies and procedures, as well as other organizational guidance to govern product development.
Coordinates with other Ops Managers to identify interdependencies for an integrated solution
Provide technical oversight and leadership to matrixed teams in support of product development


Position Requirements:

Bachelor’s degree and 10 years’ experience (14 years with a High School Diploma) supporting large digital transformation efforts or service management systems or IT integration efforts such as NaaS, PaaS or ITaaS efforts.  An additional 4 years of experience in lieu of a degree. 
3-5 years of IT Service or Ops Management; preferably DevOps and/or cloud 
Good skills and knowledge facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Excellent interpersonal / communication skills
US Citizen
Ability to obtain an Interim Secret Security Clearance
ServiceNow Certification
ITIL v3 Certified
CompTIA Security + Certification


Experience with DoD networks
ITIL V4 Certification