The Executive Communications Network Support Technician shall provide support for day-to-day operations for VIP/Executive Level personnel assigned to USCENTCOM located at MacDill AFB in Tampa, FL. The ideal candidate will provide 24 / 7 advanced technical support to maintain, analyze, troubleshoot, and restore network devices to an operational status, to include personal electronic devices (PEDs), and computers, thin/zero clients, laptops, and peripherals. The candidate must be knowledgeable of COMSEC equipment. This is a deployable position (travel is between 5 - 10% is common) and will require travel to both CONUS and OCONUS locations; as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and USCENTCOM staff.
This position requires both broad and deep technology knowledge in network engineering design and maintenance as well as the ability to architect solutions by applying advanced analysis skills to map customer operational challenges to appropriate end-to-end technology solutions.
Provide support for the Executive Communications Team and all Very Important Persons (VIP) team. VIPs consist of local quarters, office and travel to CONUS and Outside the CONUS (OCONUS) locations.
Support Executive Communications / Information Systems and networks, including remote communications equipment, mobile and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing terminals, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.
Test all deployable mobile communications equipment and communications suites to ensure all equipment is operational. The equipment shall be ready to deploy within one hour of the notifications for deployment. Personnel will deploy to install, operate and maintain (IO&M) all mobile communications kits and associated devices.
Under very minimal to no supervision provide front line support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
Manage infrastructures for operational networks, of multiple security classification levels.
Serve as a technical point of contact for all matters related to network infrastructure efforts.
Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
Responsible for documenting, upgrading and replacing hardware and software systems.
Conduct LAN (Ethernet, HSRP, EIGRP, BGP, etc) and WAN (ISDN, ATM, SONET, etc) preventive and corrective maintenance and troubleshooting/problem resolution.
Use network analysis tools (CISCO Works, CISCO Network Analysis Modules, etc).
Perform enterprise traffic analysis (e.g., link utilization, flows, latency, and other relevant metrics) to detect/determine network inefficiencies and make recommendations to relieve network congestion/optimize the networks.
Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
Active DoD Top Secret / SCI status is required in order to be considered for this opportunity.
DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification.
CCNA certification is required.
Bachelor's degree preferred or 3+ years of Network experience; OR, High School equivalent and 7+ years of experience.
Passport; position may be required to travel throughout USCENTCOM AOR.
Extensive experience with troubleshooting network devices
Ability to work in a dynamic, potentially austere environment and non-standard hours when needed; mission focused.
Active passport in good standing is required; candidate will be required to maintain one (1) hour recall capability during shift and “on-call” periods.
Self-motivated, creative, capable of working as team or as individual SME for executive level communications support, organized and able to manage individual schedules.
Extensive networking/client-server applications experience.
Desired certifications: CCNP, Network +, ITILv3
Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking and encryption devices.
Must be competent to work as part of a team on all phases of customer support to include physical activities such as mobile communication equipment.
Prior military service is strongly desired, although doesn't exclude a candidate, with preference for previous commander communications team members or tactical communications experience.